During periods of high demand (sales and/or promotions), delivery times may be affected.
DOMESTIC ORDERS (Spain and Portugal)
For all Peninsular orders, delivery times are 2-3 business days from the time you place your order.
For orders to the Balearic Islands, delivery times are 4-5 business days from the time you place your order.
INTERNATIONAL ORDERS
For international orders, delivery times depend on the shipping method you select (Standard or Express).
Please note that the times indicated are from when the carrier picks up your order.
Order preparation time can vary between 5-10 business days. The delivery time indicated in the shipping method begins when the carrier picks up your order.
* During Black Friday, Cyber Monday, Christmas, and Sales campaigns, shipping times may be affected.
Shipping costs are €3.90 for domestic orders, and free for orders over €100.
These shipping costs include size and model exchanges.
Shipping costs for orders outside of Spain depend on the destination.
They will be available to you at checkout.
Orders from outside the EU may be subject to these additional customs fees, and unfortunately we have no control over them nor can we anticipate their exact amount.
We currently ship throughout Europe and internationally.
To change the destination country, simply add it at checkout.
We currently accept the following payment methods: Visa, Mastercard, Maestro, PayPal, Amazon Pay, and Bizum.
You can also pay with Apple Pay, provided you access it from the Safari browser. Finally, you have the Klarna electronic financing tool available, with which you can buy now and pay later in 3 installments.
If you try to select the out-of-stock size of the product you want, a section will appear just above where you can leave your email and we will notify you when it is restocked. This could be because that model is restocked, or because there is a change or return for that size.
If you are still in a big hurry, you can ask our Happiness team about a product restock here.
To find out the availability of any product in any of our stores, we recommend that you contact them directly to confirm availability.
If you have searched and called all our stores looking for a product that is out of stock or discontinued, and you haven't had any luck in your search, please contact the Happiness team here, and we will put all our eyes to work to search for it for you in our warehouses.
We are in Madrid and Seville.
You can also find us in many multi-brand stores and department stores.
You can contact our Happiness team to help you find a store where you can buy our products right here.
Here we are all on the same team, so you won't have any problem in any of our official stores.
In this case, it will not be possible to process the return online. You will need to go to your nearest Pompeii store.
